YAKIMA COUNTY, WASHINGTON

CLASS SPECIFICATION

CLASS TITLE: Case Manager

BAND:

B

B

GRADE:

2

3

SUBGRADE:

4

1

CLASS CODE:

5224

DEPARTMENT:

Varies

ACCOUNTABLE TO:

Varies

 

OVERTIME STATUS:

Non-exempt

JOB SUMMARY:

Incumbents are responsible for assessment, delivery, monitoring and evaluation of a variety of social services such as health services, drug and alcohol services or employment and training services.

DISTINGUISHING CHARACTERISTICS:

The Case Manager classification is a stand alone classification distinguished from other classifications by the assessment, delivery, monitoring and evaluation of client services.

DUTY

NO.

ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)

BAND/

GRADE

1.

Conducts comprehensive screenings and diagnostic interviews to obtain information such as: substance use, biological, psychological and social histories; evaluates the information; exchanges information and concerns with appropriate psychiatric, pharmacological and administrative professionals and recommends appropriate services.

B2

2.

Maintains a client case record and documents compliance; inspects and reviews files for compliance with regulations; completes clinical review forms and prepares monthly statistical reports.

B2

3.

Develops service plans according to assessed needs; records medication use and compliance with conditions; refers clients to community services or jail stabilization program; and provides an overview and statistical reports to the appropriate administrator.

B2

4.

Provides direct service to or for the client such as: developing and monitoring clientsí service budgets; monitoring clientís expenses; authorizing payment to treatment providers; collecting urine specimens and performing blood level alcohol tests to ensure maintenance of chemical abstinence; and confronting clients when they are using proscribed substances.

B2

5.

Ensures effectiveness of service for the client. Determines eligibility/suitability and appropriate services; develops, implements and reviews service plans; and identifies pay rates. Provides technical, program and service advice and assistance to clients, families, caregivers, contractors and service providers; counsels clients on an individual basis; and develops case plans to meet needs.

B2

6.

Promotes and advocates program services. Plans, develops and implements events, presentations, workshops, orientations and community forums. Provides program information to employers, prospective applicants or clients, care providers and the public regarding issues such as: chemical dependency, treatment alternatives, counseling services, aging issues and unemployment issues.

B2

7.

Performs other duties as required.

 

 

 

 

 

Knowledge of: (position requirements at entry):

Knowledge of:

  • Case management theories, practices and principles;
  • Contracting principles and techniques;
  • Terminology, laws, rules, and regulations and codes governing area of assignment;
  • Technical program delivery methods, systems and techniques such as: court and criminal justice systems, unemployment systems, chemical dependency treatment resources, or long term care service delivery systems;
  • Operational methods, principles, issues and service standards of the area of assignment; and
  • Customer service techniques and team building concepts.
   

Skills (position requirements at entry):

Skill in:

  • Using a personal computer and related software applications, and operating basic office equipment;
  • Collecting, organizing and maintaining case notes of progress and compliance;
  • Determining appropriate diagnosis, prognosis and recommendations;
  • Interviewing and counseling clients and applying customer service techniques;
  • Developing, planning, preparing, implementing and monitoring individual treatment plans and/or budgets; and preparing related reports;
  • Providing and maintaining confidentiality;
  • Giving presentations and facilitating meetings and events;
  • Complying with laws, codes, ordinances, and regulations;
  • Researching, gathering and analyzing statistics and other information and writing reports; and
  • Establishing and maintaining effective interpersonal relationships with County and other officials, at all organizational levels and with the public; and
  • Communications, oral and written, sufficient to exchange or convey information and to receive work direction.

Training and Experience (position requirements at entry):

Bachelorís Degree in Social Work, Psychology, Counseling, Gerontology, Social Sciences or a related field plus two years of direct service case management or social service program experience; or an equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.

Licensing Requirements (position requirements at entry):

Some positions may require specific certifications, depending on nature of assignment such as: valid Washington State Driverís License, Certificate as a Chemical Dependency Counselor, Registration as a Health Counselor or Certification as a Minority Mental Health Specialist.

Physical Requirements:

Positions in this class typically require: reaching, standing, mobility, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Depending upon assignment, incumbents may be subject to travel, exposure to hazardous materials or conditions, and/or exposure to potentially violent or hostile individuals.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Classification History:

Draft prepared by Fox Lawson & Associates LLC

Date: 5/98 Approved: 1/1/99