01/09/2014
Position 153-29

THE COUNTY OF YAKIMA
is now accepting applications for
the position of

CASE MANAGER

Salary: $35,892 - $36,968, plus benefits (Full Time at a 37.5 hour work week)

Opening: There is one opening with the Yakima County Office of Aging and Long Term Care, Aging and Disability Resource Center, Yakima Office. The position manages a case load of elderly and disabled adults who are functionally or mentally impaired by assisting them to obtain and sustain necessary in-home care services and support in order to remain in their own homes. This includes assessment, monitoring, and developing and coordinating service plans for clients on state paid in-home services. This recruitment could be used to fill jobs that occur within 90 days of the closing date of this posting.

Essential Job Functions:
Conducts computerized comprehensive assessments for community-based clients in the home and other settings and determines level of service need, most appropriate long term care services setting, eligibility for services and assists client in determining what services they would prefer. Assesses client’s environmental, medical, communication, psychological, cognitive and social needs using professional evaluation tools. Performs mental status exams; administers depression and suicide screenings; chemical dependency assessments; memory assessments. Also may perform skin integrity assessments through direct observations. Determines whether client meets highest risk indicators.

Develops, implements and reviews the plan of service and assessment details based on the comprehensive assessment. Ensures that service plan is translated into the client’s own language when needed. Determines most appropriate service and monitors for effectiveness and quality of service delivery. Performs termination planning and follow-up. Bilingual Case Managers may translate services summary into the client’s own language and other forms relevant to the client.

Provides coaching and other activities such as client advocacy, and education to clients, family members and other providers; consults with other professionals (such as primary physician, social service, housing, legal service agencies, heating assistance programs, fire department, local city planning departments or code enforcements, wound clinic, local school systems, GED programs, etc.) and family members to ensure continuity of care. Provides crisis intervention as needed. Provides information, assistance and referral services to meet client needs. Documents all these interactions and collateral contacts. Maintains complete and accurate computerized and hand-written records. Establishes and maintains confidential client files. Completes factual, objective documentation to ensure legally viable information.

Participates and may coordinate in multi-disciplinary teams reviewing challenging cases, offering team members ideas for problem resolution and reviewing information in new client file to determine if client has special needs or areas that need to be addressed quickly in order to avoid risk. In one office, these meetings are used to assign new client cases.

Manages individual care provider issues to include contracting, orienting, training, reviewing service plans, troubleshooting payment issues, termination of care provider payment and state DSHS contracts and assist client with replacing providers. Ensures prompt, accurate and timely payments to service providers for services delivered through direct input into the DSHS Social Services Payment System. Review BCCU and electronic criminal history reports and follows outlined protocol related to character, competency and suitability and disqualifying crimes and takes appropriate action in a timely manner. Work with the Individual Providers to access their union regarding training questions and needs.

Prepares documents, assessments for testimony in a Fair Hearing presented to an Administrative Law Judge or for the State Quality Assurance Audit by DSHS. Participates in the Fair Hearing, clarifying issues, defending DSHS position.

Performs other job related duties as required, such as creating reports, providing new employee mentoring, covering phones, attending staffing meetings internally and externally with other agencies, consulting supervisors, maintaining up to date manuals and provision of information and assistance regarding programs, service availability to the public and others either on the phone or at community information fairs. Attend mandated trainings and other trainings for personal growth.

Working Conditions/Physical Requirements:
Duties are performed in an office setting and include daily home visits to clients and their families where conditions of the home environment may not be always be ideal or predicted. Some homes are potentially hazardous, to include unrestrained animals, inadequate housing situations, clients or family members with hostile behaviors. Driving conditions may be in rural settings and case managers may have home visits scheduled during inclement weather. Requires being to work in a timely fashion, able to respond to public with good customer service skills, ability to exercise good judgment as it relates to client care, following rules and regulations. Requires working with public; use of personal vehicle for job related local travel; reaching, standing, stooping, mobility, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions to operate computer equipment while typing on keyboard and viewing computer screen. Duties are rated as sedentary Exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry push, pull or otherwise move objects.

Equipment Operated:
Computer, copy machine, fax machine, calculator, printer, flip chart, laptop & table, automobile, landline and cell telephones.

Minimum Qualifications:
Knowledge of: Principles and theories of assessment, case management, psychology and disease processes; Contracting principles and techniques; Methods of applying and implementing legal requirements and Washington State Aging Network service delivery system to ensure client rights; Family dynamics and the aging process; Principles, theories and techniques of problem solving techniques, and Customer service techniques Knowledge of HIPAA and confidentiality; Knowledge of how to apply Washington Administrative Codes.

Skill in: Problem solving and assessing functional and mental abilities; Working with a variety of clientele and diverse populations; Using a personal computer; Negotiation and advocating for clients and programs; Working within a team environment as a self directed individual; Maintaining objectivity while working with diverse family situations without bias and judgment; Understand and applying legal requirements including the Washington Administrative Codes and Revised Codes of Washington; Establishing and maintaining effective interpersonal relationships with County and other officials at all organizational levels and with the public; and Communications, oral and written, sufficient to exchange or convey information and to receive work direction; and Ability to be organized and maintain high quality of work in a dynamic service delivery environment.

Experience & Training: Bachelor's degree in Social Work, Social Science, Gerontology, Psychology, Counseling, or related fields AND Two years of direct service case management or social service program experience required. Experience may be paid or volunteer within a social service agency.

Required: WA state driver’s license upon appointment; Must have access to guaranteed, reliable transportation to perform the essential functions of this position. Employment offers are contingent upon successful completion of a criminal background investigation.

Preferred: Proficiency with Microsoft Word and Excel; Bilingual English/Spanish; Social Service experience working with senior and disabled clients; Intake and referral experience; Experience with resource development and knowledge of social service community; Two or more years experience working as a case manager to include doing assessments; Experience with public speaking or training.

This is a Yakima County Courthouse Master Contract Bargaining Unit position. As a condition of employment you are required to become a member of the Unit or pay representation fees per the negotiated contract.

Selection Procedure:
Applications will be accepted until 4:00 p.m., Thursday, January 30, 2014. Applicants will be evaluated on the
basis of past experience and training, and the results of keyboarding typing speed/accuracy) test with a minimum of 35 net w.p.m. Typing test must be completed prior to 4:00 on the closing date and are given in the Human Resources Office, with the last test given at 3:30 p.m. Applicants claiming veteran’s preference eligibility will be required to complete the Application for Veterans’ Preference Form. For further information and application forms, contact:

HUMAN RESOURCES DEPARTMENT
128 N. 2nd Street, Room B27
YAKIMA WA 98901
www.co.yakima.wa.us
“AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER”

Yakima County ensures equal employment opportunities regardless of a person’s sex, race, national origin, religion, age, disability, marital status, creed, political belief, sexual orientation, veteran’s status, or any other protected status under federal or state statute. Disabled applicants may request accommodation to participate in the job application and/or selection process for employment. Please contact Human Resources for further information. If you are interested in the status of this position after closing, please see “Status of Openings” under the Job Opportunities tab on the Human Resources web page at www.co.yakima.wa.us. This will be the only method of status notification for this position. In compliance with the Immigration Reform and Control Act of 1986, Yakima County will hire only United States citizens and aliens lawfully authorized to work in the United States. Accommodation to participate in the job application and/or selection process for employment will be made upon request. Please contact Human Resources for further information.

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